* 5-10% of the staff do 95% of the work
* If you are in that 5%, you are overworked
* Pearson is geographically diverse and you have to be talking to Sri Lanka, Boston or Denver; basically working 24 hours.
* They are shutting most offices in US and moving development to low-cost centers like Chennai and Sri Lanka
* They create humongous complicated architectures and thus spend millions in AWS costs.