Pearson reviews

19.23 an hour to start with roughly 1% raises per year. This is the starting pay for a lot of other education jobs/enrollment jobs, so I would encourage anyone looking to shop around. If you were drawn to this because you wanted to work in education, you want to support students, you want impact-driven work, etc.--RUN. There have been SIGNIFICANT changes in leadership and operations, and the end result is enrollment (and all of PVS, for that matter) becoming a cold, emotionless, micromanaging call center that taxes those who care until they transfer or quit. Instead of investing in policies that help quell the busy season chaos, PVS/EE uses a contingent (temp) workforce. They are thrown into the role with little to no training or support (not the manager or TL's fault), and your team will bear the brunt of their mistakes. You will do more work to fix a temp's mistakes than it would have taken to do in the first place, and you will do so with workforce management breathing down your neck to make sure you didn't take 8 seconds too long to wrap up an account. You will use an auto-dialer that will, for lack of better word, harass families. You will be required to follow a by-the-book call cadence with little to no option to adjust for parents' needs or preferences. You will find out about new policies "through the grapevine" and sometimes even from parents because local offices, management, and leadership do not communicate effectively. You will deal with increasingly angry, frustrated, confused parents that have had a wildly inconsistent and aggravating experience. You will voice these concerns to anyone that will listen, and those who care will try to help, and those who don't will offer you corporate platitudes and encourage you to "give the new [system, policy, approach, etc.] a try while the kinks are being ironed out."

Unsure where Pearson is going as a company. AI is a buzzword that all departments use to please leadership, but there is no guiding principle for how it should be used to add value to the company (aside from headcount reduction), especially to its product. More senior staff have been hired or promoted since Omar joined the company, with constant mid- and junior-level re-orgs/redundancies that lack clear communication of their rationale, resulting in low morale. Disconnected HR team - if you join a team that has a toxic culture, then you will have a hard time working there