Octopus Energy reviews

The worst job I have ever had. Controlling management, poor support for staff, poor pay when compared to industry standard. Limited in how to help customers. Was given a stern talking to for discussing pay with colleagues, and had no one to report this to as no HR department. Some Ops managers have a years rent paid where energy specialists are denied pay rises until they complete two specialisms. Colleagues have poor mental health due to lack of support but the company preaches it is one big ‘family’. Extremely toxic environment that is hidden underneath free cereal and booze.

Management does not care about the people on the phone unless they like to drink, take drugs and essentially are cool. They only promote their friends and with no HR department or union, bullying and discrimination is rife. They don't pay energy specialists very well really, considering how much they love throwing money about, and ES making up most of the staff because it's a very bottom heavy structure. They have an expectation for everyone to work themselves into the ground, evenings and weekends, for no extra pay and no promise that hard work will be recognised in anyway except Amazon vouchers so the company can avoid the tax and doesn't truly compensate for the amount of work being done. They have no holiday limit which just means everyone who is friends with management can take as much time as they want off and everyone that doesn't conform can just pick up the slack- basically be ready to be so far up your managers backside in order to just get a thank you. They promote young people to be team leaders and ops managers which on the surface seems great but they don't train anyone so all the managers are immature and I'll equipt to actually manage anyone so it's hard to trust them if you are actually a hard worker. I spent more time crying working in this place and I wouldn't recommend to my worst enemy. Thank God I got out