Octopus Energy reviews

Hello, Thank you for leaving us a review and sharing your experience at Octopus Energy. It's good to hear that there were some good points about working with us and our location is good. I'm sorry that there were some things that you did not enjoy. With regards to the working hours, we try to make it really clear during the hiring process that we don’t have a traditional ‘clock in clock out culture’. A key part of how we work at Octopus is how our teams look after their own customer base. We believe this creates a better customer experience but we do appreciate that it can occasionally require the team to work a bit later to catch up on work. However, on the occasions where teams do decide to work late, it’s certainly not compulsory and is often a decision made by the team themselves. On the flip side, we really do pride ourselves on being flexible with our team members in return. For example, when it comes to people needing to leave early due to personal situations, appointments, house viewings etc we always try to accommodate and rarely say no to these sorts of requests. Regarding pay, we’ve done a lot of work over the last 18 months to make pay fair & rewarding. We’ve introduced a company-wide inflation process to make sure people’s pay doesn't go backwards and is in line with cost of living and we regularly benchmark our salaries in each of the local job markets. We also have our skills academy that allows you to earn more money by learning new skills & knowledge and this can be achieved at the pace you wish to go. Thank you for your feedback, we are always looking for ways to improve and continue to make this a great place to work. We wish you all the best in your new role. Please drop me a line via email or LinkedIn and we can go from there if you would like to discuss any of these points further. Kind regards Fay Olner, Site Operations Manager