Octopus Energy reviews

Thank you for leaving this review. We're sorry to hear that you've felt unsupported and that issues around workload and organisation impacted your time with us. We’re actively working on improving structure, support, and communication across the business, and feedback like yours is vital in guiding those efforts. If you're open to continuing the conversation, we’d really appreciate the chance to learn more and take that insight forward. You can reach us directly at nour.rasamny@octopus.energy

Thanks for taking the time to share your experience on Glassdoor. We really value honest feedback like yours as it helps us see where we need to do better. We’re sorry to hear that your role has felt overwhelming at times and that you haven’t always felt supported. We know the Area Manager role can be demanding, and we’re actively working on ways to improve processes, balance workloads, and give clearer direction so our managers can focus on what they do best. When it comes to introducing new work streams, our aim is to provide thorough training and ensure these changes are rolled out in a way that supports our teams, rather than adding unnecessary pressure. We’re also reviewing things like training, pay structures and operational support so we can build a better day-to-day experience for everyone. We want changes to have a positive impact within our teams! We will take your feedback away to work on and we’d love to talk more if you’re open to it. Please feel free to reach out to me directly at max.carter@octopusenergy.services. Thanks again for sharing your thoughts and for the work you do every day.