Octopus Energy reviews

4.8

95% would recommend to a friend

(1,575 total reviews)

Roberto Giner

100% approve of CEO

94% positive business outlook

Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 32% above average for employers within the Energía, minería e infraestructura pública industry (3.7 stars).

Reviews by job title

2K reviews
1.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Working hours Flexibility Training Trainers

Cons

Team leads Lack of accountability Inadequate disciplinary process Shocking communication

2.0
Mar 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Van provided, lunch allowance, tools provided, good uniform. Good people overall. Job security.

Cons

A few months ago you couldn't find a single engineer who had anything negative to say about working for octopus, unfortunately the changes in the past couple of months have completely changed this. Most engineers are very experienced in the industry and joined octopus on a much lower salary as a non micromanaged work style and comfortable work load was the benefit. Now you are expected to do 5,6,7, jobs a day to the highest standard of install in the industry, start and finish times being scrutinised, no time allowance in day to charge and sort stock. A very small asset bonus is paid from the 7th meter (or the overtime hours if gone over shift you don't get both! Ev upskilling promised to all with with a bug fan fare this been put on hold until further notice. Honestly burn out and stress is very common now when talking between engineers, it's such a shame as it really was faultless prior to this, you had a skip in your step each day now its dread looking at what work you have the next day.

avatar
Octopus Energy Response
1y
Thank you for taking the time to share your experience. I'm sorry to hear that recent changes have impacted the way you feel. Our engineers are the backbone of what we do, and we never want anyone to feel overworked or undervalued. I understand that workload, start and finish times, and career development opportunities are key concerns for you, and we are actively reviewing these to ensure we strike the right balance. We’re also currently reviewing the time for van charging and stock pick-up to make sure engineers have the support they need to do their jobs effectively. While change is sometimes necessary, it’s important to us that we continue to listen, learn, and adapt in a way that supports our teams. Your feedback is invaluable, and I'd love to speak to you directly if you’re open to it? Please don’t hesitate to contact me at jason.smith@octopusenergy.services
2.0
Mar 25, 2025
Recommend
CEO approval
Business Outlook

Pros

upskill, good tools and equiptment, good van racking, good selection of uniform.

Cons

Not as sold. When I first started was told 3 metering jobs per day or 1 EV. within a week of being qualified in EV they were pushing for 2 a day. The whole point I joined was to be able to take my time and produce the best installs and focus on customer service. for the CEO of OES to think a EV install takes 2-4 hours is absolute joke and shows how far out of touch he is with the company would quite happily take him out in Edinburgh with me for a day show him whats involved in a install not to mention whats expected on the certs , where im suposed to find time for bybox, time to get to our electric supplier the list goes on. OES is one of the lowest paid metering companys with no uplift for doing EV and tbh my life was much easier working for a sub contractor. Please avoid

avatar
Octopus Energy Response
1y
Thank you for taking the time to share your feedback, I'm disappointed but interested to hear about your experience. I take your concerns seriously, especially regarding workload and working conditions as myself and my colleagues strive to ensure we provide exceptionally high standards and the best working environment. We know we are not perfect, but we’re always working hard and constantly looking to improve. I would welcome the opportunity to discuss this further if you’re open to it. Please get in touch with me directly at Richard.Hutchison@octopusenergy.services. I'm always available to discuss concerns from our employees and keen to hear feedback so we can better understand your experience, and work towards meaningful changes.
Viewing 58 - 60 of 1,575 Reviews

Glassdoor has 2,563 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.