Is MetLife a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at MetLife have rated their employer with 4.6 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of MetLife employees being 3.7 out of 5 stars. Search open Sr. Customer Service Representative Jobs at MetLife now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at MetLife .

Does MetLife pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at MetLife with 4.6 out of 5 stars based on 26 anonymously submitted employee reviews. This is 24.4% better than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at MetLife.

What are the top reviewed jobs at MetLife?

Director (136) , Manager (116) , Assistant Manager (113) , Financial Services Representative (108) , Senior Associate (82) , Project Manager (80) , Business Analyst (79) , Customer Service Representative (73) , Financial Advisor (73) , Estagiário (67) , Intern (66) , Team Leader (55) , Claims Adjuster (54) , Consultant (54) , Analyst (51)

What are the pros of working at MetLife according to real employee reviews?

"Benefits are great and the retirement and matching 401K are excellent." ((in 736 reviews)); "2) Good work life balance...Except the last couple of weeks leading to a release." ((in 568 reviews)); "until it changed and thought they are a mature player in the uk market; personal development; great people; international network" ((in 408 reviews)); "Pay was good and great" ((in 219 reviews)); "Flexible and good culture." ((in 216 reviews))

What are the cons of working at MetLife according to real employee reviews?

"Poor management and could not keep up with regulation changes" ((in 261 reviews)); "Unlike other companies a bonus at MetLife is part of your pay (because the salaries are low) so you count on those dollars." ((in 181 reviews)); "Toxic work environments bad managers still in payroll" ((in 121 reviews)); "poor leadership and future vision of company missing" ((in 86 reviews)); "Bad upper management who allow bad employees to have have free reign and create tension in the work environment." ((in 72 reviews))

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MetLife

MetLife Sr. Customer Service Representative reviews

Item: MetLife
Rating: 4
Author: Former employee - Senior Customer Service Representative

4.6

26% would recommend to a friend

(26 total reviews)

Michel Khalaf

100% approve of CEO

34% positive business outlook

Ratings by category

4.6

Compensation and benefits

4.2

Career opportunities

4.0

Diversity & inclusion

3.8

Culture & values

3.6

Senior management

3.5

Work/Life balance

Sr. Customer Service Representative employees have rated MetLife with 4.6 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have an excellent working experience there. MetLife is rated 27% above average by Sr. Customer Service Representative professionals compared to other employers within the Seguros industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

4.0

Jun 15, 2013

Good things comes to those who earn it

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Strong benefits, good pay, and solid company. In general the employee culture is one of getting the work done correctly and quickly, and in the customer service call center the expectations are reasonable.

Cons

It's a no hang -up call center, meaning that no matter how nasty a caller gets you have to stay on the phone. Sometimes the back office admin teams make decisions without even considering the impact on the customers.

4.0

May 2, 2013

Sr. Customer Service Rep

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company offered great benefits, including health, dental, long and short term disability, and life insurance. They had a matching 401K option, and flexible spending accounts. The office hours were Monday - Friday, and would provide flexible schedules including 4 - 10 hour shifts, or split shifts to accomidate for employees going back to school or with special needs.

Cons

The insurance industry flows with the financial sector in the market. If the financial or insurance companies are impacted, Metlife also receives a blow. Also, MetLife began offshoring and outsourcing some of its customer service positions. Representatives are now required to be more valuable by cross training on multiple product lines.

Viewing 25 - 26 of 26 Reviews

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MetLife Sr. Customer Service Representative reviews

Ratings by category

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Good things comes to those who earn it

Sr. Customer Service Rep

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