MetLife reviews

The training period is long, but I would estimate that you leave training knowing about 40% of what you really need to know. It feels as though MetLife goes out of its way to confuse their own staff so that they're not overly helpful; a tactic to save money. That said, 1 month out of my training period, there were only 5 people remaining from my 15 person training class. 3 months post training, only 3. You leave training knowing so little but are assured through a company index that you will find the answers to your questions....true, but at the price of extended phone call times which hurt your metrics. The index has conflicting information which ensures you provide confusing information to the members. I can see this being a great company to work for in any other department that isn't public facing but they need to revitalize the systems they use, the training that they provide, and the post-training support needed for a complex industry like the insurance industry. Lastly, yes, the culture is great if you're excelling. MetLife is a sink or swim thing, they provide half the information you need (knowingly) and just wait for people to sink.

Management has zero shame in stealing ideas and passing them off as their own. Then when they don't fully understand what they're "selling" to senior managers, they throw their team under the bus. I watched it happen many times over the years on my projects and other's projects. I have no idea how this company decides who to give promotions to because leadership skills is clearly not one of the criteria. After getting yet another bad raise (3% in 2022 even though the company posted another record profit year) I decided I was done.