Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      3.7

      63% would recommend to a friend

      (11,362 total reviews)
      avatar

      Stuart Machin

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      11K reviews
      1.0
      Mar 28, 2024

      Worst company culture

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      * 20% discount on retail

      Cons

      * Managers do not have technical depth. * Micro-management. * Bad selection of managers * Company culture is not transparent, raising concerns can backfire badly.

      1.0
      Jan 17, 2024

      Avoid this role

      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The salary is good, you get to go home when your shift ends and you get 2 breaks per shift.

      Cons

      The company overload you with tasks. The company use teams, this can be useful but adds so much stress as the manager constantly messages you and you find it hard getting anything done. When asking for help you get told to go read a SOP, this is about a page or two with small writting that half time just makes things much more complicated.

      1.0
      Dec 28, 2023

      Not a nice place

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free tea coffee and herbal tea. Sharesave scheme.

      Cons

      This is a very similar environment to the penopticon, glass walls everywhere so you're always on show. Managers timing how long your toilet breaks are. Aside from that 'colleague services' is a total mess, it's very stressful, callers are very rude and entitled, my role changed without any concern for the fact that my skillset did not lend itself well to a pay query role. As such and understandably so, callers (who for example hadn't been paid in 2 months) were vile and very difficult to deal with. A company really shouldn't be so bad at paying their employees, it's criminal in this day and age! Promotions or progress in general is impossible and after a few years trying to move into a role that I was good at and being blocked by my frankly 'feckless' line manager, I gave up and found something much better. Really bad experience, don't work here.

      avatar
      Marks & Spencer Response
      2y
      Hi there, and thank you so much for sharing your thoughts with us. We appreciate your openness and honesty. It's disheartening to learn about the concerns you've raised, and we want to sincerely apologize for any discomfort you may have experienced during your time with us. Your feedback has caught our attention, and we want you to know that this isn't reflective of our usual way of doing things. We've invested a lot in upholding values that foster a positive and supportive environment. It's disheartening to hear that we may have fallen short of those expectations. At M&S, our utmost priority has always been the well-being of our colleagues. We strive to create an atmosphere where everyone feels fully supported and empowered to be their best while working as part of our team. Your well-being is crucial to us, and we're committed to taking the necessary steps to ensure that we continue to improve in this regard. Thank you again for bringing these matters to our attention. Your insights are invaluable, and we're dedicated to addressing them with the seriousness they deserve. If you'd like to share or discuss this with us further, please do get in touch with our People Partner via LMAS@marks-and-spencer.com, and we'll be in touch to better understand the concerns you've raised. Marks and Spencer
      Viewing 22 - 24 of 11,362 Reviews
      Related searches: Marks & Spencer jobs | Marks & Spencer salaries | Marks & Spencer benefits | Marks & Spencer interviews
      ReviewsMarks & Spencer reviews

      Glassdoor has 12,950 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.