Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,357 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The company pension contributions are good. Salaries also pretty good.

Cons

Absolutely brutal, cut throat, corporate culture. On par with some of the harshest banking environments. No empathy from leadership. People trampling on each other trying to climb the ladder. Some senior employees promoted for length of service rather than capability. The office is far too small for the number of staff using it and is not very inviting. The tech is out dated, clunky and not moving in the same direction as tech industry leaders. Company meetings are frequently booked over the lunch period, so staff are expected to work all the way through the day. Anyone in a non-engineer role must attend the office 3 days per week.

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Marks & Spencer Response
2y
Hi, thanks for taking the time to leave a review and bringing these matters to our attention. Your insights are invaluable, and we're dedicated to addressing them with the seriousness they deserve. If you'd like to share or discuss this with us further, please do get in touch with your local BIG Rep and they'll be able to assist you in coming to a solution that works for you. Thanks again for sharing. Marks and Spencer
1.0
Oct 13, 2016
Recommend
CEO approval
Business Outlook

Pros

- 20% discount in stores - You'll get lots of experience on how traditional big companies work. M&S being a century old company, there are a lot of lessons to be learnt.

Cons

As of Autumn 2016, don't touch this company with a 10 feet pole. M&S realised they were falling behind around 5 years ago and decided to make a massive investment in digital, which drew a lot of talented people and made it an OK place to work as a software engineer. However, M&S as a whole has continued to underperform and the new CEO has embarked into a massive operation to cut costs everywhere: Old employees have been bullied to accept worse pension plans, hundreds of people have been made redundant, new IT projects are exclusively being contracted in India and all engineering roles have been moved far from the city centre. The chaos that has ensued is of spectacular proportions and leadership have made it worse with every attempt to mitigate the damage. Mass resignations have followed with whole engineering teams disappearing in a matter of weeks, leaving behind a large trail of projects and products nobody knows how to maintain and junior people who don't know who they report to anymore because everyone technical between them and the CTO has gone.

1.0
Jan 25, 2024

Demoralising place to work

Recommend
CEO approval
Business Outlook

Pros

The pay is ok and the pension contribution is good at up to 12%

Cons

CEO cares nothing for employees. He's overtly rude and dismissive during townhalls. When asked if he was worried his attitude might create a large volume of departures he stated, that he wasn't worried and anyone who didn't want to work at M&S should leave.

Viewing 13 - 15 of 11,357 Reviews

Glassdoor has 12,945 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.