Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      3.7

      63% would recommend to a friend

      (11,362 total reviews)
      avatar

      Stuart Machin

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      11K reviews
      1.0
      Jan 14, 2024

      Absolutely horrendous

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I genuinely can't think of any.

      Cons

      I had the worst three years of my retail career in M&S. I worked in 3 different stores, as they like to move you around, and bar the 8 weeks in the last one (by which time I had lost all faith in the company), I had such a horrible experience. The management team talked the talk, gossiped about each other behind their backs, and their sense of entitlement blew my mind. Many of them would treat me so badly and I just did not fit the profile they wanted; I actually wanted to know my staff and focus on other things than reports and KPIs and "looking good". When I tell people I worked for M&S, they often respond with, "Oh that must be a lovely place to work!"...they could not be more wrong! A number of other people I know who worked for them too have the same opinion. AVOID!

      avatar
      Marks & Spencer Response
      2y
      Hi there, and thank you so much for sharing your thoughts with us. We appreciate your openness and honesty. It's disheartening to learn about the concerns you've raised, and we want to sincerely apologize for any discomfort you may have experienced during your time with us. Your feedback has caught our attention, and we want you to know that this isn't reflective of our usual way of doing things. We've invested a lot in upholding values that foster a positive and supportive environment. It's disheartening to hear that we may have fallen short of those expectations. At M&S, our utmost priority has always been the well-being of our colleagues. We strive to create an atmosphere where everyone feels fully supported and empowered to be their best while working as part of our team. Your well-being is crucial to us, and we're committed to taking the necessary steps to ensure that we continue to improve in this regard. Thank you again for bringing these matters to our attention. Your insights are invaluable, and we're dedicated to addressing them with the seriousness they deserve. If you'd like to share or discuss this with us further, please do get in touch with our team via LMAS@marks-and-spencer.com, and we'll be in touch to better understand the concerns you've raised. Marks and Spencer
      1.0
      Aug 2, 2023

      Warning: M&S cheat staff on Annual Bonus

      Accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location, 20% staff discount, modern office

      Cons

      By far the biggest con is the M&S Bonus Scheme. I accepted an 18 month contract there which included an annual bonus. The Company then sent out an email in November last year saying anyone under notice between March (the end of the financial year) and the bonus pay date of July would not get a bonus. In April the business reported hitting and exceeding financial targets and that if employees meet their objectives would receive a bonus of 16.8% of base salary comprising 50% cash 50% shares. I met my bonus but was told because my contract ended in September my 3 month notice period started in June I would get a bonus. Equally even if I did qualify I wouldn't get 50% in shares as you needed to be employed for 3 years. Dozens of contractors have been impacted by employment contracts that include a discretionary bonus their to incentive them but the Company were never planning to honour. An utter sham and extremely demoralising and under handed. I always thought M&S were an employer of choice...Now I know the truth! Think twice about signing any emoyement contract with them where they offer a discretionary bonus...its a plain lie to mislead you!

      avatar
      Marks & Spencer Response
      2y
      Hi there, thanks for leaving a review. We're sorry to hear that you felt policies and procedures weren’t followed in relation to the annual bonus, we’ll ensure this is fed back to the relevant team. Please don't hesitate to get back in touch with any other feedback or suggestions you’d like to share. Marks & Spencer
      3.0
      Jul 5, 2023

      Okay, coworkers are the main highlight

      Customer assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Discounts and top quality food in staff room. - Other coworkers are a delight to work with.

      Cons

      - New system which implies if not reaching targets i.e. how many crates stacked (which is ridiculous), or how many items scanned per minute, they can give you a warning or sack you within the first 2 years of employment (stated by former line manager), which seems unethical. - Usually hire very young people (from sixth form/college) and threaten them constantly with disciplinary or firing for things that are not dismissible (abuse of power), they do not do the same for older more experience people in organisation, so know your work rights! - Huge staff turnover and are still struggling to keep staff due to poor treatment from managers. - A former coworker died on the job which was extremely traumatising to everyone and protocol was not followed (coworker was alone during incident which is against the policy of working in the warehouse/storage unit, so company is at fault). Also very scary to see how this incident was handled (poorly). Another reason why staff turnover increased tremendously. - Politics

      avatar
      Marks & Spencer Response
      3y
      Hi there, thanks for taking the time to leave a review, we appreciate your feedback. We're sorry to hear that you felt correct policies and procedures weren’t followed. If you wish to outline this further, we recommend that you contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, with your previous Colleague number, so that they further review. In the meantime, thank you for bringing these matters to our attention. Marks and Spencer
      Viewing 34 - 36 of 11,362 Reviews
      Related searches: Marks & Spencer jobs | Marks & Spencer salaries | Marks & Spencer benefits | Marks & Spencer interviews
      ReviewsMarks & Spencer reviews

      Glassdoor has 12,950 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.