Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3168) , Sales Assistant (858) , Sales Associate (434) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Retail Sales Assistant (129) , Team Manager (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1304 reviews)); "Staff are friendly and kind" ((in 700 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 624 reviews)); "People there are nice and helpful" ((in 613 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 216 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 874 reviews)); "Managers can be rude and not supportive" ((in 584 reviews)); "Long hours and lack of staff/resource" ((in 403 reviews)); "short breaks quite loud inside" ((in 134 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 105 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,359 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,359 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

11K reviews

3.0

Jun 23, 2026

Ok starter job

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Coworkers were a supportive to work with

Cons

Company culture and customer stress

Marks & Spencer Response

2w

Hi there. Your feedback is valued. We take your comments seriously and are grateful for your contribution. Whilst it’s great to see you enjoy working with your colleagues, it’s discouraging to see you’re dissatisfied with recent business decisions. We encourage all colleagues to link in with their Line Manager to discuss matters that may be impacting them in the workplace, to strive for a solution together. Marks and Spencer

4.0

Jun 23, 2026

Good pay with high standards in the store

Ccustomer service assistant

Recommend

CEO approval

Business Outlook

Pros

High standards required in the store Good pay

Cons

None to list . . . .

Marks & Spencer Response

2w

Hi there, thank you for taking the time to leave us such a great review! We're so glad you enjoyed your time with us. All the best for the future! - Marks and Spencer

3.0

Jun 22, 2026

Amazing cookies, but management can be tough

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Cookies were absolutely amazing during breaks

Cons

Managers on you for no reasons- joys of retail

Marks & Spencer Response

2w

Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Wishing you all the best! - Marks and Spencer.

Viewing 31 - 33 of 11,359 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Ok starter job

Good pay with high standards in the store

Amazing cookies, but management can be tough

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Jobs at Marks & Spencer