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      Malwarebytes

      Engaged Employer

      Malwarebytes Customer Success Manager (CSM) reviews

      3.9

      Be the first to recommend this company

      (4 total reviews)
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      Marcin Kleczynski

      Not enough data to show CEO approval

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      4 reviews
      1.0
      Sep 15, 2022

      Just a mess, avoid!

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Hard to think of one now, but pre-2020, the office was cool -coworkers were fun and truly friends

      Cons

      -pay is below market -management has zero idea what they are doing...from CS "leadership" to CEO, it's all politics and trying to get "in" with the CEO. Qualifications don't matter. -processes are non-existent -CS team is being built out in FL so with lay offs the whole CA team was cut. Layoffs happening all throughout company multiple times, including super loyal hard workers...this company does NOT care about its employees -CEOs friends are still all there though, safe from layoffs and any other restructuring, of course. -MWB still having off-sites and happy hours, visible on Linkedin posts after all these layoffs. Shows you where priority is -product can't compete and is not for enterprise.

      avatar
      Malwarebytes Response
      3y
      Thanks for sharing your feedback, this is very helpful, much appreciated! If you’re up for a confidential chat with me or another member of the People team, please do reach out employerbrand@malwarebytes.com Kind regards, Elvi
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