MAPFRE Insurance Customer Service Representative CSR reviews

Terrible management, micro managing, never have your back

Continously adding more responsibilities and call volume for no increase in pay management tells you they will address this and it goes nowhere. cutting aftercall work time in an insurance call center to 2 minutes or less is an unrealistic expectation. Typical job where new hires start at a higher salary than you do. Managers also lie about whose raises are the highest, as if employees don't talk and discuss this amongst themselves. Zero room for growth if you're a remote worker looking to get out of the customer service and auto/home services departments. Customers drag you through the ringer.