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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,100 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Discount on car insurance, easy to track time off hours accumulated

Cons

This job was pretty horrible, management is dishonest and asks you to do things a certain way but if it becomes a problem they deny all accountability. If you make a 1 cent fixable error you can expect to be in multiple meetings where your job is threatened. When you don’t make an error your job will still be threatened in the morning huddle. I stopped having verbal conversations with management because they tell you to do something and then when it backfires they say they never said anything. Getting info via chat a better option but got to a point where I had to start screenshot the chat because they will edit their responses if needed to avoid accountability. People were literally crying and breaking down at work every other day. I know this because in 1x1 the manager would tell me which employees cried or had a break down. A few months in nearly everyone I started with had quit and they had people constantly quitting. I’m not sure about other departments but I’d suggest avoiding this department. There is also no moving around either. They will find a reason stating you have negative notes or writeups in your employee file that you never signed off on never seen and aren’t allowed to see so you have no idea what’s in it. Because of this mysterious file you will be denied access to apply for positions outside of the department but really it’s because no one wants to be there and the turnover is so high if they allowed people to leave it would be devastating considering some states require license to do workers comp filings and some states filings are really complicated and takes a while to learn.

1.0
Sep 25, 2025

Poor Training & Bad Communication

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and The Trainer was decent

Cons

The training program felt underdeveloped and did not provide sufficient guidance to build confidence in the role. Additionally, communication from management could be improved, as there appeared to be limited support or follow-up for individuals who did not continue with the company.

4.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

pay and benefits are competitive. I appreciate the ability to serve and give back to my community.

Cons

You really feel like a number here. It's a big company but a little personal touch would go a long way.

Viewing 280 - 282 of 10,100 Reviews

Glassdoor has 11,384 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.