Pros
Very organized and efficient company. Everyone seems very nice for the most part-at first. Good about breaks and lunches and leaving on time.
Cons
It's really all about metrics. Don't help customers too much, or it looks bad for your call time. So basically, instead of getting an issue resolved in one call is okay if you can do it in less than 2 minutes. So, sub par service is okay, because your job is to get them off the phone. Lots of passing the buck. Also, when you start the entire process letting them know from the time of interview about a licensing issue in one state (not the state where I was working for liberty), I was told it was ok. Even spoke to legal. And told since license wasn't rejected, it wouldn't be a problem and we could just mark me in the system not to take calls from x state. Then, I got sick. By that point, I was actually providing"good enough" service and meeting all metrics. While I was out on FMLA, all the sudden my licensing issue became a problem.
