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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,087 total reviews)
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Tim Sweeney

65% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,087 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Dec 30, 2008

Liberty used to be a great place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual used to be a great place to work up until a few years ago when the CEO decided to place people in their 30's or early 40's, just a few years out of graduate school, into Sr. Management positions. The CEO values a couple of years extra education over decades of experience. They lack many skills necessary to lead the organization such as reasoning and understanding of the business through hands on experience. Few if any have ever managed a large office and dealt with the challenges associated.

Cons

It is all about corporate greed these days. Over the past several years, Liberty has made record profits. Yet, Sr. Management is more concerned about protecting their executive bonus plan vs. the people that helped build this company over the years and decades. Home Office continues to expand and grow while the employee positions in the field continue to get cut in favor of technology that is supposed to make processes more efficient, all while the executives fly around everywhere in their corporate jets. Being a customer for over 20 years, I have never received a premium refund associated with these record profits.

3.0
Oct 30, 2008
Recommend
CEO approval
Business Outlook

Pros

If you are looking for a place to learn the Insurance Industry- this is a great place to start. It gives the new staff a great foundation to learn property, casualty and customer service. In addition, Liberty Mutual has once of the best benefit packages in the industry.

Cons

The downside is that the communication from upper management is poor. By the time messages are delivered to the front line the message is floating in the offices as rumors. This reduces production and increases poor employee morale. Liberty talks alot about treating people with respect , but, the management does not always treat their people with respect- they appear to be overworked and confused.

Viewing 10003 - 10005 of 10,087 Reviews

Glassdoor has 11,370 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.