Liberty Mutual Insurance reviews

VERY stuffy, corporate environment, not conducive to the next wave of workers. Decisions aren't made looking for the best outcome, but based on objectives and fear of angering Sr. Managers. Very slow to change.

Micromanagement so extreme that even bathroom breaks are timed and limited to an average of 3 minutes per day. Idiotic boosterism and 'pep' activities that include stupid costumes, and penalties for not participating. Everything is about performance 'stats'. Reps are expected to solve customer complaints on the spot, but if you do that, your stats (and raises and reviews) suffer greatly--so it's a double message. Two year 'up or out' policy for entry level CSRs even though very few 'up' positions exist to move into, so lots of reps stuck at the bottom and encouraged to get out. The corporate culture of this place is very idiosyncratic and extremely conservative. If you 'fit' then Liberty may be your dream job. If you don't, it will be hell on earth. Most new reps fall into the second category but make just enough money that it's almost impossible to leave since the area is economically depressed and few other jobs are available locally.