Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (392) , Sales Representative (385) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1303 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 874 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 724 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 531 reviews)); "Good work from home life" ((in 364 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 469 reviews)); "There are good managers but also many mediocre and poor managers." ((in 249 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 153 reviews)); "Bad Upper Management" ((in 145 reviews)); "Constant reorgs and layoffs." ((in 117 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,102 total reviews)

Tim Sweeney

65% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,102 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,102 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

3.0

Feb 1, 2012

Overall a decent company but there's stifling hierarchy, blatent hypocrisy and disfunction in certain areas

Senior business analyst

Recommend

CEO approval

Business Outlook

Pros

Fair compensation Inspiring mission and creed Increasingly hiring bright and talented people

Cons

Inconsistency across the organization in terms of management abilities, opportunities (both for advancement and for pursuing advanced degrees) and adhering to the "we treat people with dignity and respect" mantra. A culture of fear and a total disregard for the needs of working parents (there is no maternity leave policy, no back-up daycare, and no flexible work arrangements in many areas)

4.0

Jan 24, 2012

Good place to work

Senior business analyst

Recommend

CEO approval

Business Outlook

Pros

Many opportunities in a variety of areas - especially Boston. Fair salary. Great development and training if you want it. Strong company - no layoffs despite recession.

Cons

Focus on hiring from outside with MBA programs - sometimes overlook internal candidates.

1.0

Jan 19, 2012

Not a good experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training in customer service.Good start up pay.Good co workers.Nice building.Nice parking lot and security staff.

Cons

Employee scores are manipulated in order to let go employees instead of laying off.Temp employees are now being implemented in order to cut costs. If you are popular with management regardless of your performance,you will keep this job and even move up if you can stand to stay.

Viewing 9754 - 9756 of 10,102 Reviews

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Jobs at Liberty Mutual Insurance

Surety Underwriting Assistant

Technical Claims Specialist

Vendor Operations Specialist II

Remote Inside Sales Representative