Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1290 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 880 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 738 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 529 reviews)); "Flexible work from home schedule" ((in 362 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 468 reviews)); "There are good managers but also many mediocre and poor managers." ((in 252 reviews)); "Bad Upper Management" ((in 148 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 148 reviews)); "Constant reorgs and layoffs." ((in 110 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,109 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,109 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,109 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

2.0

Oct 6, 2012

Great company, management needs some work

Legal secretary

Recommend

CEO approval

Business Outlook

Pros

37.5 Hour work week, 1 hour lunches, great benefits (including pension)

Cons

Lack of proper training, unrealistic expectations, expect you to work like a robot, little downtime

4.0

Oct 5, 2012

Great company to get sales experience and lots of flexibility.

Sales representative

Recommend

CEO approval

Business Outlook

Pros

You have the opportunity to make good money and lots of flexibility. You also do not have to pay overhead like other agents for other companies do.

Cons

Sales never stops. Constantly have to resell the company when they raise rates without sending out notification to clients why rates are going up. Won't make as much as independant agents and you do not own your book of business, so when you leave you can't take it with you and are not allowed to contact the clients for 2 years.

2.0

Oct 3, 2012

Executives are ruining a once great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Base pay is ok Pension Vacation time - good amount but you are looked down on for taking it

Cons

Executive management - Across the board, this company is starved for any leadership or vision. Executives do not care about frontline employees, only padding their paychecks. New CEO is really having trouble filling the shoes of the former CEO. Commercial side of the business is a disaster and very poorly run. Job security - this place is extremely political and reorgs seem to happen every other year. Benefits - very poor, especially health care. 401k match gets cut every year while CEO spends $4.5m on his office including silk wallpaper.

Viewing 9658 - 9660 of 10,109 Reviews

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Jobs at Liberty Mutual Insurance

Surety Underwriting Assistant

Vendor Operations Specialist II

Technical Claims Specialist

Senior Claims Representative