Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

63% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1300 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 865 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 717 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 540 reviews)); "Flexible work from home schedules" ((in 349 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 248 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 146 reviews)); "Bad Upper Management" ((in 145 reviews)); "Constant reorgs and layoffs." ((in 117 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,114 total reviews)

Tim Sweeney

66% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,114 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

3.0

Oct 20, 2014

It was a paycheck and a steady job.

Customer claims representative

Recommend

CEO approval

Business Outlook

Pros

Helping customers in a very difficult time in their life. Freedom to make decisions and resolve issues.

Cons

The employment reviews were based on metrics that were either unattainable, or unfair because the scores were not a direct correlation to performance.

2.0

Oct 20, 2014

Top-Down Management Structure

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Personally developed my networking skills with other business professionals to build a referral base. Was a good place to get your "training wheels" in the insurance business if you are someone who aspires to open your own brokerage.

Cons

Sit in a cubical most of the day on the phone. Heavy outbound call volume. Even for veteran, top sales representatives in the country, it is mandatory to be in the office 1-2 evenings per week until 8-9PM or later with phone calls being tracked. Average earnings of sales representatives dropped significantly when the company began over-staffing the sales force which also resulted in a higher turnover percentage. Top-down management structure created high levels of micro-management. If you take all 15 vacation days you will likely miss your quota.

4.0

Oct 20, 2014

Wonderful opportunity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company gives great training, opportunity to grow and does not micromanage.

Cons

Career path can be unclear

Viewing 9604 - 9606 of 10,114 Reviews

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Jobs at Liberty Mutual Insurance

Technical Claims Specialist

Sales Representative, Inbound, Remote

Remote Inside Sales Representative

Remote Inside Sales Representative

Remote Inside Sales Representative