Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (118) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1315 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 843 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 722 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 528 reviews)); "Benefits bare really good and work from home" ((in 368 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 468 reviews)); "There are good managers but also many mediocre and poor managers." ((in 254 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 149 reviews)); "Bad Upper Management" ((in 147 reviews)); "Constant change and layoffs" ((in 119 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.6

62% would recommend to a friend

(10,116 total reviews)

Tim Sweeney

66% approve of CEO

59% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

4.0

Jan 19, 2015

Personal Lines Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great flexibility, great opportunity for income. Young workplace, good place to start a sales career

Cons

Frequently changing pay plans. Low base salary after starting

4.0

Jan 19, 2015

No other insurance company can match them!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Salary, development of their employees, recognition, upward mobility, and benefits. Vacation days can vary depending on years serviced but a new hire could start with 4 personal days and earn 1.5 days a month for 10 months out of the year. This gradually increases as you work there longer. As a CSR, you could start in the low to mid $30s a year for salary. After 5 years and 2 promotions in service I was at approx $48k. In sales my first year I made salary and bonuses totalling approx $65k. Their recognition programs are second to none!

Cons

If you work in a smaller town or are not willing to relocate upward mobility is minimal. As a service rep, you have little to no flexibility in your schedule in a local office unless you use vacation days or personal days. Heath insurance is expensive and has high deductibles however this is becoming the norm.

5.0

Jan 18, 2015

Jon

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Love / it,salary,benefits,hours,time I really love my new job wouldn't want to be anywhere else

Cons

None. This is a God sent job...nothing has to change in my opinion

Viewing 9565 - 9567 of 10,116 Reviews

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Sales Representative, Inbound, Remote

Technical Claims Specialist

Remote Inside Sales Representative

Remote Inside Sales Representative

Remote Inside Sales Representative