Pros
- Remote work - Pay can be high - Education requirements are low - Decent benefits (pension, 401k match) - Great training program (4 months) - Base salary $40k+
Cons
- Micromanagement (unavoidable even with great manager) - Constantly monitored (to the second) - Unrealistic goals keep most ISA's at minimum of sales commission - Constantly pushed to cross-sell lines the customer may not want or need - Encouraged to relate to customers by fabricating commonalities - Missed goal three times = grounds for dismissal - High turnover (90% of my cohort of new hires was fired or quit within one year) - Disgruntled customers - Warm leads are from aggregators - Customers often unprepared to discuss a quote - System is very outdated (leading to long wait times) - Prices are often MUCH higher than competitors' - If customer wanted low price, leadership encouraged ISAs to remove all additional coverages (ie strip the policy bare) - Call center environment (dozens of calls a day, back to back) - Encouraged to complete trainings, etc "in between calls" (which almost never happened) - Little to no opportunities to connect with coworkers/team members
