Koch reviews

The culture that is created is great. Lots of hardworking individuals, no one person slacks off. The environment that the service desk has created is not that of a typical call center. There are multiple opportunities to move within the organization and accept new roles in the current position. In my 6 months alone nearly 10-15 employees have moved up in the organization position wise. Working with KBS gives you the benefits of working with Koch. Lots of employee discounts and opportunities to serve a community with the Koch banner. Customers are great and easy to work with and most understand the system/compliance issues that come up working with a service desk. I've learned a lot about personal career growth and look forward to learning more in the future.

Since being hired in 2011 I have been able to move within the company several times. They promote based on merit - not tenure. If you can differentiate yourself, you will have a long and enjoyable future here. Unlike many places I've been employed, if you can work yourself out of a job here, they will find another one for you to try and do the same to, rather than simply saying "well, I guess you're done here." There is also a strong challenge culture. You are encouraged to speak up if you see a different way of working. Your boss, or your bosses boss, are not infallible. They may have the final say, but they expect, when they make a decision, to have the best knowledge available, even if its a contrary opinion. This has been really refreshing to have my input considered, never more so when it wasn't in line with "how its always been done." The interview process is very different. Some feedback on this site has complained about not being job-specific, which is a fair assessment, but not a negative one. KBS is focused on character. If you are a top-notch programmer, but will be a nightmare to work with, not interested. I think this different approach to interviewing shows in the caliber of colleague. I've been consistently impressed with the high level of critical thinking and productivity in the folks that I work with. Lazy and/or disrespectful people don't last long here. Overall, very rewarding experience. Looking forward to many, many years here.