KAYAK reviews

4.4

88% would recommend to a friend

(403 total reviews)
avatar

Peer Bueller

100% approve of CEO

77% positive business outlook

KAYAK has an employee rating of 4.4 out of 5 stars, based on 403 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The KAYAK employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

403 reviews
1.0
Mar 7, 2019

Terrible

Recommend
CEO approval
Business Outlook

Pros

Laid back culture, free fruit in the morning, a ping pong table.

Cons

Lack of management skills, young people with big job titles. Typical American company that acquires other companies and sack everyone with no feelings

avatar
KAYAK Response
7y
Hello. Thanks for the feedback although I’m sorry to hear that you did not have a positive experience. It looks like you have already left so you won’t get to see it but we are investing a lot in manager training this year which we will be piloting in the coming months. As to sacking people with no feelings, the decision to say goodbye to a team member is never taken lightly as we know it has a big impact on each employee. Thanks for your time at KAYAK and I wish you the best in your next role.
1.0
Mar 3, 2019

Very stressful environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pro I could think of is the Tuition fees reimbursement policy for 5000 USD a year.

Cons

- You won't get the tuition fees approved easily - Unless you work like a machine, you will always be made to feel worthless - Kayak's hobby is to acquire small companies and layoff people in bulk - No competitive salary - You will be repeatedly be assured that your job is not at stake and would be let go with no prior warning or whatsoever. - Management has no clear vision or plans - Product quality only goes downhill as they acquire more companies and still there is no solid plan to make everything work together. - No work life balance.

avatar
KAYAK Response
7y
Thanks for taking the time to leave feedback although I regret that you felt it was a very stressful environment. Being impacted by the recent restructuring in Europe I can understand your feelings. The restructuring was based on the need to improve communication and coordination across our teams and offices. It’s never easy to say goodbye to valued colleagues but, after a lot of deliberation, it was the right decision to set up the employees and the business for further success. For the tuition reimbursement, I’m not aware of any trouble getting things approved. I will dig into that though to make sure others don’t experience the same friction. On the acquisitions that have been happening, it is an exciting time with a lot of change. I’d challenge your comment that product quality is going down. With each acquisition, we have gained very talented team members and outstanding products and can integrate the best parts into all of our brand offerings. Thank you for your time at KAYAK and I wish you the best of luck in your next role.
1.0
Mar 3, 2019

Good only for a short time, bad management leads nowhere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pretty international vibe with offices in Europe, Asia, and US. If you're lucky enough to work in a project that involves different teams, you might travel a lot for business. Great opportunity to learn new things using the annual tuition fee. Decent work-life balance.

Cons

The only what KAYAK cares about is money. That's why they acquire smaller companies, destroy their product and brand and fire hundreds of people. The corporate culture is very American and very fake, with several layers of approvals for each public communication. Internal tools and technologies are lame and useless. None of the top management resigned or took responsibility for bad performance - and that's a standard in KAYAK because they would prefer to fire dozens of talented people instead of letting go inefficient, inexperienced managers and so-called VPs who are mostly pretending of doing something important.

avatar
KAYAK Response
7y
Thanks for the feedback. I am glad to hear you appreciate our diverse employees, work-life balance, and tuition reimbursement. Of course, I am sorry to hear your feeling that KAYAK only cares about money. To be a successful business we need happy employees who enjoy what they do. I would really value the opportunity to discuss your feedback in more detail. Please reach out to me when you can. That way we can work on addressing your concerns.
Viewing 262 - 264 of 403 Reviews

Glassdoor has 470 KAYAK reviews submitted anonymously by KAYAK employees. Read employee reviews and ratings on Glassdoor to decide if KAYAK is right for you.