Intact reviews

3.9

76% would recommend to a friend

(2,155 total reviews)
avatar

Charles Brindamour

89% approve of CEO

73% positive business outlook

Intact has an employee rating of 3.9 out of 5 stars, based on 2,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intact employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Nov 8, 2021

By far the worst department

Recommend
CEO approval
Business Outlook

Pros

Nothing. There is literally not much I can think of because the bad outweighs the good tremendously at this organization. I have been in several departments at Intact and claims is literally the WORST. A pro would probably be your peers but to be honest no one is really friendly because everyone is in such a bad mood constantly because of the work pressure.

Cons

Low pay. Way too much work to do. Be prepared to be yelled at by clients if you cannot get to them in a timely manner which you won’t be able to. Take my word for it, I am the most organized person and i can barely keep up with my desk. It is so messy and it gives me stress. The managers pass snarky comments and expect you to do EVERYTHING. How is that possible? This job is so not worth it. I am leaving the organization once I have a back up plan. If you really need the money, stay here. Be prepared to be worked to the bone and work overtime. If you want to feel depressed then this is the place for you. I haven’t felt the same since I started this job. There is so much high turnover for a reason. You can do better, don’t apply here.

avatar
Intact Response
4y
We’re very disappointed that this has been your experience, and we hear you. Over the past 20 months, high demand and turnover have been a challenge for customer service industries across North America. At Intact, regardless of pandemics or market conditions, our top priority is to help people in good times and bad, and this includes our team members. We want our colleagues to have the support and balance they need to be and do their best and we’re taking action. We’re in the process of growing our claims teams across Canada which will certainly help alleviate workload stress for those experiencing it. You’ve made your voice heard and we will share this review with our Claims leadership team. As a next step, we encourage you to reach out to your HR Consultant to discuss your concerns about workload, management, and your well-being. They are skilled advisors who can help foster positive solutions. Wherever your career journey takes you, even if it’s not with our team, we truly wish you all the best.
3.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Company has great benefits. Flex days, pension, employee shares, etc. Management in my department is amazing. No micromanaging, you get to do your job and they trust you'll go to them if they are needed. There is a survey done each year on engagement and the company feely took the feedback to heart and increased increased mental health benefits to significantly higher than industry standard.

Cons

The work life balance was great at Intact, you went into the office on an as-needed basis. This spring is was announced that there is now a mandatory 2 days in office requirement each week, no exceptions. I started with intact during Covid and the work from home arrangement was one of the biggest reasons I wanted to join the company. When the announcement was made there was a lot of back lash from employees, so much so that the forum was removed from our site as there were too many negative comments. For me personally, the back to office mandate is going to cost four hours stuck in traffic each week, $150 in parking a month, $60 in gas, and $300 in daycare fees for the additional childcare I'll need. This is a significant cost in addition to taking time away from my family. Raises were handed out and the measly 3% increase does nothing to make up for these costs, let alone come close to provide an appropriate adjustment for inflation during this cost of living crisis. It was disappointing given I'd received "exceeds expectations" on my review to find out that it didn't really matter. It seems like Intact is going down the same rout as a lot of companies, if you want to see any significant growth in your pay you either need to move to a different role in the company or jump ship and work somewhere else. It's unfortunate because I genuinely love my team and the work that I do. I can easily see myself working here for the rest of my career. But with the salary not keeping up with the cost of living there will be a point where I need to leave for better pay. As I said above the benefits package is great, but it doesn't put food on the table.

1.0
Jun 29, 2022

Stay away

Recommend
CEO approval
Business Outlook

Pros

Good benefits health wise Wellness benefits

Cons

Awful pay Terrible training unrealistic workloads and expectations

avatar
Intact Response
3y
Thank you for taking the time to share your feedback. Being an industry leader in a constant state of growth means that there is a lot on the go and it's important to us that our team members have the support and balance to do their best. Over the past two years, high demand and turnover have been a challenge for customer service industries across North America. At Intact, regardless of pandemics or market conditions, our top priority is to help people in good times and bad, and this includes our team members. We take feedback seriously and we will share your concerns with our Claims leadership team. As a next step, we encourage you to reach out to your HR Consultant to discuss your concerns about workload and training. They are skilled advisors who can help foster positive solutions.
Viewing 13 - 15 of 2,155 Reviews

Glassdoor has 2,920 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.