Overall a good experience, but there are some serious issues
Pros
ING provided a great local team environment with adequate access to training in order to increase your knowledge and advance your career. Benefits were good. Allocated vacation time was excellent although it was often looked upon poorly if you actually used all your PTO. I had the opportunity to work with a great group of people who were dedicated and performed their jobs well. For a long time, ING was a fun environment where you felt like you really made a difference.
Cons
ING has become political and bureaucratic. You have to be in good with the right people to advance, and too often, middle and upper management allow their personal relationships with people dictate their personnel decisions. At the start of my time with ING, upper management was excellent and maintained a focus on the people. They understood that when you take care of the people who work for you, the people take care of the company. When that management team transitioned to new leadership, there was a complete change in philosophy. The focus became about the bottom line and the stockholders. There was a noticeable drop in morale that seemed to filter down through the ranks. With the economic downturn, communication from the top down became much less transparent which bred uncertainty and insecurity among the employees. Good people were either laid off or chose to leave due to management inadequacies, and those vacancies were often left unfilled requiring others to do twice the work for the same compensation.