Customer service is a joke.
Pros
I had really excellent coworkers and made some lifelong friends.
Cons
Where to begin? First off, training was nonexistent, especially on legacy products. Literally no one in any life office knew how to properly service certain products so you had to either guess or BS the customer into thinking something was being done. My training was done almost entirely by an untreated bipolar drunk and after he finally got canned a few months later, I found myself as the senior member of the team and the defacto supervisor when my boss was out, all for a whopping $28k a year. Everyone seemed to be making procedures up as they went along. Our management was 2000 miles away in North Dakota and seemed to see us as an expensive liability to the company rather than as valued members of the team. Finally I got promoted to a Senior CSA after having been treated but not compensated as a senior for 2+ years, and that was only after a coworker made a complaint to HR. Oh, man, everything about life customer service here was the worst.