Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ING

      Engaged Employer

      ING Customer Service Associate reviews

      —

      Be the first to review this company

      (8 total reviews)
      avatar

      Alfonso Tolcheff

      Not enough data to show CEO approval

      Ratings by demographic groups

      Reviews by job title

      8 reviews
      2.0
      Nov 5, 2012

      Micromanagement on a level you've never seen before.

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training for the Series 6 is excellent; the instructors are very helpful and knowledgeable. The Windsor building is relatively new, and the cafeteria is pretty good although expensive. You get a good chunk of PTO to start out with, although you will rarely get the approval to take it. There's plenty of parking and it's free.

      Cons

      The ING Call Center is the most hostile work environment I've ever experienced. There is no support from supervisors, who actually encourage the "sink or swim" office mentality. Reps are expected to make referrals and push sales for no incentive or commission. The obsession with call metrics is disturbing- supervisors monitor every email you send, every minute spent in the restroom, every moment you spend off the phone will be questioned.

      3.0
      Aug 12, 2012

      I learned a great deal about the products offered and serviced.

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work at Home Good robust benefit package Company paid internet and phone service No office politics No Micro-managing Never see boss

      Cons

      No good opportunities for advancement Breaks changed from (2) 15 minute breaks to (2) 10 minute breaks No opportunity to get to know co-workers Tedious work Low pay Need to have specific support for products serviced No interation with Senior Management (left with feeling of not important)

      Viewing 1 - 3 of 8 Reviews
      Related searches: ING Customer Service Associate jobs | ING Customer Service Associate salaries | ING benefits | ING interviews | ING conversations
      ING reviewsING Customer Service Associate reviews

      Glassdoor has 6,700 ING reviews submitted anonymously by ING employees. Read employee reviews and ratings on Glassdoor to decide if ING is right for you.