Hyatt reviews

3.9

73% would recommend to a friend

(6,968 total reviews)
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Mark S. Hoplamazian

81% approve of CEO

65% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
3.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Discounted Rooms. Employee Rewards on in-hotel World of Hyatt enrollments

Cons

Colleague Advantage PMS extremely buggy, maybe the worst hotel PMS system I've dealt with in terms of error codes and bugs. Constant key issues and issues generating reports. Sending files to print that come out blank in the preview. Back end Opera PMS system almost just as bad, gets stuck on Java launcher often. System will shut down on you during Night Audit. Slow response times from IT for Hyatt. Make you jump through hoops to get help. Hyatt's folio system has been down for the last two days and guests have not been able to see what they are being charged for.

2.0
May 30, 2025

Questionable Management

Recommend
CEO approval
Business Outlook

Pros

team members work together and are nice

Cons

micromanaging management often repeats core value of caring for people so they can be their best, but is not exemplified. They do not have the relevant experience to people manage, ensure structure and push employees for success. pay is very low here, and longer working hours than usual

1.0
May 24, 2025

Mixed review

Recommend
CEO approval
Business Outlook

Pros

Nothing to be honest. Just went with the flow.

Cons

Need a revamp in structure,

Viewing 238 - 240 of 6,968 Reviews

Glassdoor has 8,091 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.