Hyatt reviews

3.9

73% would recommend to a friend

(6,964 total reviews)
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Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
3.0
Nov 20, 2025

extremely disorganized

Recommend
CEO approval
Business Outlook

Pros

amazing benefits, great coworkers, 12 free hotel stays, beautiful location

Cons

extremely disorganized management, horrible communication, low level employees aren't taken seriously, nothing gets fixed

2.0
Nov 17, 2025
Recommend
CEO approval
Business Outlook

Pros

I enjoyed many of the guests and coworkers; front desk and operations staff care a lot and go above and beyond to keep the place running. Night Audit gave me a chance to learn multiple departments (front desk, bar, breakfast, basic accounting). When I escalated a concern to Hyatt corporate leadership, they were surprisingly responsive and professional. I emailed the CIO of Hyatt, half joking with no expectation of any response, about a very minor Microsoft Outlook issue. He replied in under an hour, at 6:50 AM. The problem was fixed same-day.

Cons

Chronic under-staffing: employees are often running front desk, bar, janitorial tasks, and breakfast alone. Many key pieces of equipment were broken for months (bar fridge, ice machine, fryer, elevators in rough shape, laundry machines sitting in boxes, etc.) with no clear timeline or urgency for repair. Local management frequently micromanages small issues while major operational problems are delayed or ignored. Sales communication is poor; we often got late or missing information (no BEOs) on events and room setups, which put frontline staff in difficult situations with guests. There were concerning issues with timecard handling and basic compliance that only changed once challenged.

3.0
Nov 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Free nights 12 nights per year

Cons

Work life balance and pay

Viewing 118 - 120 of 6,964 Reviews

Glassdoor has 8,087 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.