Pros
Hyatt is really great about mentoring, professional development, and overall support. They really do care about your advancement as a manager. There is a lot of room to move up, especially if you are willing to relocate. I have a fantastic Director who does care about me as a person and a professional and makes it very well known. Some Directors are great about recognizing when you are doing a great job, others are not so much (usually due to preoccupation with budget, other employees that aren't doing so well, marketing, and generally having too much on their plate). The managing committee (senior level management) at my hotel are generally easy going and a lot of fun to work for. They do a great job of bringing together the mid and lower level managers of each department, and we have become a really close and cohesive team. Hyatt is more than willing to train you so that you have the skills and tools you need, but doesn't always seek you out to offer them. Sometimes it is necessary that you seek out what you are looking for, be it supplies or training. The benefits are really good, with health, vision, and dental. The 401k match is great, and who can go wrong with free nights?
Cons
DO NOT EXPECT A LIFE OUTSIDE OF WORK. One of the other reviews was dead on in saying that you are looked down upon if you do not put in a minimum of 10 hours a day. It is nearly impossible to have a family or pet with Hyatt. Taking time off, calling in sick, and using the comp days (given when you come in for an extra day during the week), are looked down upon terribly. I have Hyatt nightmares I work so much. Someone mentioned that Sales and Catering are better departments on hours than any of the Operational departments, but they are sorely mistaken. Although as a Sales Manager I might leave work after 10 hours, they don't see me leaving to go to dinner with clients or going to a god-awful networking function to take up my whole evening as well. I have now found myself in 3 different situations where something was unethical and had to be brought to HR, not even necessarily by me, but by other coworkers in my immediate office (at one time even seeing a GM have an intimate relationship with a peer manager). Unfortunately, I have yet to see an effective HR teamm as none of the situations me or my fellow coworkers experienced was ever even really addressed. There is a lot of stress and pressure on all levels of management. It's hard to ever relax as there is too much on all of our plates due to severe downsizing and layoffs. Many of the line level employees are incredibly rude to our Sales team despite our constant efforts to try to foster better relationships. I don't feel appreciated for booking business and keeping the hotel full. There have been several times where I have been given the third degree over situations I had nothing to do with or didn't have the tools to fix a problem. I feel like I am often blamed for things that are not my fault at all. Hard work when recognized is usually thanked immediately and then brushed under the rug. The next time you turn around, someone is yelling at you about sometime miniscule and all of the hard work and effort you put into your job is instantly dismissed. There is a glass ceiling for women. It's an "old boys club" for sure. Men really do advance twice as quick as women. Women are often ridiculed on the way that they dress, if they do not wear heels (despite it not being in the dress code), and are treated as lesser than men in many instances. Honestly, unless you are willing to commit your ENTIRE life to the company, Hyatt is not for you It has severely affected my relationship, my family, and my overall sense of well being. I don't plan on working there much longer... Get what you can and go...
