74% would recommend to a friend
Mark S. Hoplamazian
82% approve of CEO
65% positive business outlook
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Ratings trend for the last 6 months (6,972 reviews)
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Users say... "And some of the people that work there are great people whom I will miss." "great staff and coworkers to work with" "All staff is friendly and set a 'chill' feeling to the environment while maintaining upscale service." "It is a good work environment" "Great opportunity to connect with people and serve them."
Users say... "Poor management and very set in their ways" "Pay is low and sometimes it can feel like there is shadiness happening at higher levels" "Long hours pretty intense job highly stressful as you are dealing with high volume of clients." "the salaries are LOW!!! that creates tension between people who are in hierarchical positions and people(e.g." "No work life balance / HR is fully committed to helping the company and not the employees that raise issues."
