Humana reviews

The LTSS program may not be reflective of Humana as a whole, however, the depiction of the role responsibilities is very obscure. It sounds great at the interview with decent pay with mileage, however, they really really make you work for it. Although they recently changed to non-exempt, there are care coaches working over 40 hours per week without overtime pay. The culture of the company is fear driven and nothing has changed despite multiple complaints to HR. There have been multiple investigations regarding the unethical practice of the department through the Ethics Line. Upper management employs favoritism and borderline prejudicial hiring practices (they're all the same ethnicity, background and they are all friends). In addition, I was retaliated against when I reported fraudulent issues within the company. Responsbilities are vast and beyond the role expectations presented on paper. They are currently working off of two different documentation systems. Directives are disorganized and change from one day to the next. It is perhaps a good stepping stone for a person without a family, but not a good career choice for a professional. There are work from home opportunities, however, due to the extensive needs and high turn over rate, it is more field based and clerical work than WAH. At times, they push for mandated over time due shortages. I love working with my clients and built a positive working relationship with them as well as the providers. It allows for positive networking opportunities. With that being said, the provider relations department places a lot of responsibility on the care coaches. There is lack of support from that department as well as management. It was not a favorable experience for myself and many others that have left.

Where do I start....basically it's all about quantity over quality. Corporate sends down metrics they want you to meet which makes it nearly impossible to be able to also make a patient connection- which is another metric. They have surveys constantly pretending they care about you as an employee, but if you have an ethics related issue with your boss and call the ethics hotline, which is supposed to be anonymous, you are fired the next day. I've seen this happen several times in my two years at this company. They claim they welcome internal transfers and they want you to grow your career with Humana but you only get a transfer if you know someone in the department you want to transfer to- not based on your qualifications or work ethic. Attendance policy is the strictest. As a new hire if you are late or have an emergency where you have to call off four times (this includes being late back from break or lunch) within your first 120 days you are fired. They run this business like we are machines. The problem with that is the patients also suffer. I work here and I will not recommend Humana or Humana services to anyone, and I hate that per my insurance benefits I HAVE to use them. Don't. Work. Here. Money isn't everything, get a job at another pharmacy making a few dollars less but where you aren't physically sick at the thought of going in every morning.