They are so big that communication within the company becomes difficult.
The structure is set too big across the country. This leads to too much red tape, which waste time and to decisions being made by higher ups who do not fully understand all segments. That then leads to poor decision making.
Benefits cost employees more than average in other health plans.
The different health plans/companies acquired would be managed better if they were managed separately. They reassign acquired company functions to existing staff, who are unfamiliar with the plans. Naturally the staff is unable to produce 5 star work, because they are unprepared and overloaded with work. This is unfair to the employees and unfair to consumers. Everyone suffers.
They only offer their own "Humana" health insurance to their employees, which is costly compared to other good commercial plans in the healthcare market. And, if you opt out, they force you to pay a penalty. Society would think that a health plan would be more considerate in this benefit, most of all.
Humana is a private plan, so making a profit is priority, not the employee or the consumer.
