Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 471 reviews)); "Great culture and working ace" ((in 332 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 261 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 180 reviews)); "Great hotel and travel benefits" ((in 178 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 546 reviews)); "Long hours and weekends but that comes with hotels" ((in 419 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 379 reviews)); "Managers were bad at communicating with each other and satff." ((in 164 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Barcelona , Madrid , Sevilla , Vigo , Badalona , Murcia , A Coruña , Sevilla La Nueva , Alcalá de Henares

Hilton reviews

3.9

75% would recommend to a friend

(11,515 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

5.0

Jun 12, 2018

Top hospitality company!

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Hilton is an employee focused company that embraces work/life balance. They provide ample training and mentorship for their employees in order to grow their career. They have strong benefits for their employees that are easy to access and take advantage of.

Cons

In some areas the salary tends to be lower than market due to the benefits they provide like 401K match, robust PTO program, bonus, paid MAT/PAT/Adoption leave and affordable health benefits.

Hilton Response

8y

Thank you for taking the time to give us a review and provide feedback. Team Members are the heart of Hilton and are at the core of our success. We are committed to supporting the well-being and performance of all our Team Members so they can Thrive in all they do and be at their best every day. You are helping us achieve the goal of becoming the preeminent global hospitality company - the first choice of Guests, Team Members, and Owners alike and we appreciate all you do!

2.0

Jun 10, 2018

Great company but poor leadership

Development coach

Recommend

CEO approval

Business Outlook

Pros

Solid, stable, Core Values & Tenets, 100% Virtual

Cons

Very low pay, does not value loyal employees, lots of turnover, hires outside rather than promote from within.

Hilton Response

8y

Thank you for providing us with your feedback. We appreciate your candor. Hilton offers fair and competitive compensation along with the benefits and programs that weigh into our overall total compensation package. We are sorry you do not feel this is the case in your situation. Once again, thank you for providing this feedback. We understand there is always room for improvement; please know your comments have been shared with leadership. As always, we encourage you to provide your feedback directly with your manager or HR team to ensure any opportunities are addressed. Thank you for your commitment to Hilton.

3.0

May 21, 2018

Technology-challenged

Reservation sales agent

Recommend

CEO approval

Business Outlook

Pros

Awesome benefits, a wealth of support, tools and infomation to do your job, build-your-own-schedule

Cons

Reservation system (ICJ) is for the birds. It crashes at point of confirmation deeming repeat of information (stay dates, amenitities, credit card), need to integrate other department's system (guest services, front desk) instead of having to connect to them for information to service guest.

Hilton Response

8y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

Viewing 259 - 261 of 11,515 Reviews

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