Pros
Employee meals, excellent discounts on hotel stays, a community of coworkers who are just as dissatisfied as you are but feel powerless to change anything.
Cons
Substandard wages and incentives; hotels less than a block away pay significantly more for the same positions. Hours are constantly, steeply cut for budgetary reasons, leaving the hotel grossly understaffed; one person present at the front desk/operating the phones for a hotel with 300 rooms. Essential job equipment such as computers and printers, and facilities such as elevators and guest restrooms are virtually nonfunctional, with no repairs or replacements in sight. Near zero supply budget for departments that work with guests directly. You will be asked to work off the clock. Management employs extensive investigation into non-specific complaints in order to punish employees but puts zero effort into positive recognition. Expect to receive hilariously contradictory orders regarding the minutia of your performance. ("Be yourself! But stick to an exact script!" "Promise the guest you'll fix the problem immediately! But remember there's no staff or money in the budget to fix the problem!") Breaks are unpaid but mandatory. No holiday wage or bonuses, even if you work on the holiday itself. Zero respect for employee safety; security threats aren't taken seriously and emergency plans are non-functional. (Shooter response plan involves locking yourself in a room that no longer has a door!) Meanwhile, salaried/management positions enjoy newer equipment, higher wages, lengthy paid vacations, and zero accountability for their actions.
