Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 472 reviews)); "culture is great and they do invest in all their employees" ((in 340 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 253 reviews)); "Great work life balance and ability to create own projects" ((in 199 reviews)); "Team member rate is great and can stay anywhere in the world" ((in 196 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 560 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 545 reviews)); "Long hours and weekends but that comes with hotels" ((in 420 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 383 reviews)); "Managers were bad at communicating with each other and satff." ((in 162 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Barcelona , Madrid , Sevilla , Vigo , Badalona , Murcia , A Coruña , Sevilla La Nueva , Alcalá de Henares

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Hilton

Hilton reviews

3.9

74% would recommend to a friend

(11,515 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

4.0

Jan 7, 2016

Assistant Director of Front Office

Assistant director of front office

Recommend

CEO approval

Business Outlook

Pros

Great benefits and continue to improve on valuing their team members.

Cons

A title often the work of 2 or 3 other positions responsibilities; where as some other hotels have more micromanaged departments and specific tasks for their department layouts.

1.0

Dec 27, 2015

Front Desk Gets NO HELP and Management is the WORST

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Stable and set schedule. Discounted hotel room rates, health benefits, 401 K, and free lunch during shifts.

Cons

It is the busiest during the weekend and there is never a manager around to relieve the stress. When we have a manager on duty, they don't know anything about how the Front Desk works. Management says the employees have to understand that the Front Desk is not their department. What is the point of an MOD if they don't even understand the basics of how each department works? Management claims that all employees are also "empowered" to do whatever they have to do resolve the issue but be aware, if you do they will get mad at you soon after. They will harass you VIA text message and be very rude without hearing you out. We are SO short staffed and have been for over 6 months, now. Every single time we have important events... Nothing is ever done right. Most careless place I have every worked at!

1.0

Dec 25, 2015

Worst place to work

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Nothing it's terrible. Nothing nothing

Cons

Everything very unethical and uncivilise

Viewing 313 - 315 of 11,515 Reviews

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Assistant Director of Front Office

Front Desk Gets NO HELP and Management is the WORST

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