HSBC reviews

The salary was not the competitive considering it's one of the largest banking corporation in the world. There is a lot of pressure to sell and most staff members are very on top of their job duties. I think the senior management are the ones that needs training. As an ex-employee, I felt I received a good amount of training for the duties I was performing. For the most part, I felt since my co-workers and myself were front line people, we were very familiar as to the customer's wants and needs, their different types of personality, various products that were being promoted. For the duration of my employment, not once did our district officer ever complimented any staff members, even when quotas were met. There is a constant barrage of nasty email by this officer, we were told to never contact him for anything, we were not to send him any emails, and when it came time for bonus, we were told we would receive 70% less because the bank "accidentally" set the goals to low. I think this bank has an infrastructure problem.

Where do I begin...first off technology/IT infrastructure and staff needs massive improvement. Overall, employee turnover, across all levels of the group, are extremely high. Part of the reason is the lack of accountability and high amount of strategic changes, which prompts management shake ups. The big downside of being a global firm is that executives in London do not fully understand or appreciate the challenges facing the local businesses. And bringing in management from London is often not effective, especially since these managers are temporary (stints last 2-5 years) and does not instill any sense of stability.