HCLTech Customer Service Representative CSR reviews

3.8

72% would recommend to a friend

(34 total reviews)
avatar

C. Vijayakumar

92% approve of CEO

68% positive business outlook

Customer Service Representative (CSR) employees have rated HCLTech with 3.8 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

34 reviews
3.0
Jan 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Employee first Women empowerment Higher Education Fun at work WFH

Cons

management issue No proper IJP No communication or results for IJP Less growth

1.0
Oct 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Anyone can get hired, no skills, education or basic manners needed. Get a few months of experience and move on to avoid depression.

Cons

Everything else. Company was focused on cutting costs, cannot afford to hire employees who care, does not invest in staff development or equipment, pay was below market rate, most departments were outsourced to a different continent, which makes getting responses in a timely manner impossible.

1.0
Oct 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly managers and colleagues, hmo, good facility.

Cons

Not paying overtime , holidays and night differencials. Always have disputes in salary. Forced overtimes everyday.

Viewing 25 - 27 of 34 Reviews

Glassdoor has 56,576 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.