- Worked for PSCU Financial as an MSR under Sitel and would handle back-to-back calls of utterly psychotic, snotty, and overall awful callers. The callers were the worse part of the job. We were punching bags for thousands of credit unions and we couldn't even hang up on belligerent callers and literally had to sit there and take the abuse.
- Employees treated like numbers. Tenure and hard work meant nothing. I saw people who had worked for this Sitel under many different campaigns for *a decade* who would eventually snap and either rage quit or finally defend themselves against the hostile callers which of course meant immediate termination. People who loved working for Sitel and had their kids work there were suddenly micromanaged and treated like unworthy employees by PSCU. Our managers acted unethically to 'keep the campaign' even though it was soulsucking
- SO much micromanagement. Had to compulsively check my stats each day to make sure I wasn't going to get fired that day, and I know of so many other cases like this. If you have human beings willing to at least do their best and show up to work, let some numbers slide.
- Had OMs, coaches, CTTs, and mentors who ran the place like a salt mine. The agents would all be bunched up in the middle of the room taking calls back to back and handling very stressful calls and then there would be a stupid amount of management mostly sitting around at computers or out back snoking. Overt favoritism was shown with promotion. Anyone in a position of power suddenly found themselves to be very important and became lethargic, because hey, no more adherence to worry about for them.
- A perfect example of evil capitalism
