Foundever reviews

3.9

77% would recommend to a friend

(19,150 total reviews)
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Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Jun 19, 2008
Recommend
CEO approval
Business Outlook

Pros

none, but I need the job. The common people, the agents, are nice and friendly. Mostly the customers are nice. It's inbound work and no sales. The desk I'm on now has incentives for number of appointments booked, while other departments have incentives for system useage. etc. During sporting events, olympics, wimbledon and football we're allowed to watch them on the proxima screens and during breaks there are p.c.'s in the canteen for internet use.

Cons

crap canteen facilities, change in campaigns at the drop of a hat, mamnagement out for themselves and their friends, no repect from upper management, repairs not carried out to machines and buildings till some one is hurt.

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Foundever Response
6y
We're sorry to hear that you didn't enjoy your employment with us here at Sitel. We have since made positive changes across the business following on from ongoing employee feedback. In regards to your advice for management, one of the positive changes we have now implemented includes 'Walking Management' sessions.
1.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

There are only two good things about working at Sitel. They are the employer paid benefits and you're making slightly more than minimum wage.

Cons

Everyone from corporate management down to floor supervisors gossip, listen to gossip and base their reviews and disciplanery measures on gossip. For example if one of your fellow emploees don't like you and spreads a rumour about you and someone in management hears the rumour you can bet your days as an employee are numbered, they will fire you based on rumours and hearsay. It's a very toxic work environment. Don't even think about getting sick and missing work as you will receive a written warning about your attendance.

2.0
Jun 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Sitel is a large company with its major shareholder being one of the largest corporations in Canada. This gives the company stability as the sharholder, Onex Corp, has an excellent track record for knowing how to manage companies. Sitel has also done well to attract Fortune 500 Companies, such as the client I work for, and as long as everyone does their job, the client is sure to stay. I like using my technical abilities and dealing almost entirely with business clients, Sitel has done well to attract a client that has almost entirely business customers that call this center for technical support.

Cons

The middle management are more interested in crunching numbers and chasing KPI's rather than finding out what the customer needs. They use the numbers to "cook the books" on individual employees so that "favourite employees", which are few, are guaranteed raises and promotions while the majority are guaranteed almost no chance for additional compensation and/or movement in the company. More than a few middle managers are incompetent and do next to nothing while making their front line people do their jobs for them all while taking the credit for the great things that happen and then point the finger at the employees when the client is "supposedly" not happy with performance. The company has strict rules about bullying and yet the middle managers subtely bully employees all the time and nothing can be done about it unless an employee wants to quit or risk being fired for standing up for themselves and what is right. The management are not interested in employee feedback. They will arrange "summits" and then walk away and ignore everything said by the staff. The biggest downside is going to paid training, the seminars are shortened by at least 50% of the allocated time and employees are then expected to go back to production work while they are being paid for training. Finally, the company does not provide any retirement support.

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