Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Foundever. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Foundever?

77% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4405) , Customer Service Representative (CSR) (1492) , Customer Service Professional (745) , Customer Service Agent (693) , Customer Service (424) , Customer Service Advisor (293) , Call Center Agent (292) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (249) , Learning Specialist (202) , Operations Manager (197) , Technical Support (178) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1053 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 650 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 478 reviews)); "Benefits are good and fair" ((in 467 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 349 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1181 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 784 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 241 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 141 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 129 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

Foundever reviews

3.9

77% would recommend to a friend

(19,137 total reviews)

Laurent Uberti

83% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.6

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,137 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

May 19, 2010

No communication within a workplace

Supervisor

Recommend

CEO approval

Business Outlook

Pros

reasonable and flexible hours of operation

Cons

poor management communication, poor pay

3.0

Apr 13, 2010

Global BPO

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Has great HMO benefits and probably highest in the market. Stable and top BPO performer in the region. Always busy.

Cons

There's poor HR management and people development plans. Lack of management supervision and numerous layoffs and resignations due to low morale.

4.0

Apr 7, 2010

Overall, good but not without what comes with any place you work. The client is DIRECTV.

Case manager

Recommend

CEO approval

Business Outlook

Pros

Overtime Team environments and support for Team Leaders. Lots of training whenever needed (mostly as required by the client). I think if the client wouldn't pay for the time training, they would probably prefer to have the agents train with CBTs on the computer while they work. Attendance Policy is very lenient and there is a credit system where if you are there for 30 days without an an occurance at all, then you will have a whole occurance removed or a credit added if you have no occurances. The credits go as high as 5 and you can basically use them as free days off but ofcourse without pay. You get I think three pay raises in the first year and one per year after that based on performance.

Cons

High turnover. I don't have many complaints really that are with Sitel. But they do have to confirm to what the client wants so they are pretty uptight about certain things. I think the client's moto is "all work, no fun". But as far as Sitel goes, they have gotten stricter since I've been there such as no more drink bottles as they come out of the machine, instead they provided drinking containers with lids for everyone. but the cups they gave us are like the coffee cups with easily removable lids that if dropped spill much easier than any capped bottled drink would... idk what's up with that.

Viewing 19120 - 19122 of 19,137 Reviews

Jobs at Foundever

Customer Service Representative

Licensed Benefits Advisor - Seasonal

Director, Account Management - Insurance

Remote

View job

Early Career and University Programs Manager - Remote.

Director, Account Management - Travel & Hospitality

Remote

View job

Foundever

Foundever reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

No communication within a workplace

Global BPO

Overall, good but not without what comes with any place you work. The client is DIRECTV.

Jobs at Foundever

Foundever reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Foundever reviews FAQs

Jobs at Foundever