1. Bait and switch between job offer and pay and what you are actually doing and being paid. I was hired for sales and expected to meet a sales quota, but with the project I was on sales and customer service/retention were combined. So basically double the work for less pay that what actual brick and mortar call center employees make for less work.
2. Bonuses are impossible to get and it seemed like the some agents were getting strictly sales calls as it was always the same employees getting instant bonuses like gift cards and the bigger ones from sales. Moreover, if you made a few sales you could lose it all in one phone call by someone calling in to downgrade, which were the majority of calls.
3. No support for new employees with difficult calls involving intricate situations not trained for.
4. Team leader assigned did not come up from the ranks but was hired as such. Did not speak with her the entire time I was there.
5. Expectations that you do work off the clock for which you will not be paid.
6. They will not pay bonuses earned if you quit.
7. Most of HR is located in a foreign country and are incompetent. Which I changed direct deposit they cancelled my existing DD before the new one was set up forcing me to have to wait almost a week to get a paper check in the mail.
