Foundever reviews

3.9

77% would recommend to a friend

(19,180 total reviews)
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Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Mar 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work from home, only pro

Cons

The job was supposed to be FT with benefits and Chat only, It was only PT no benefits, and they tried forcing me into phones. They will not work with your disabilities, even after saying they have an open-door policy. When you ask for help, you get the run-around or blamed.

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Foundever Response
3y
We understand that your situation is unique and may have been frustrating for you. Thank you for your feedback. We have referred your information to our HR department and you can also reach out to them at (866)430-0052. Jasmin at Foundever
5.0
Sep 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Ever since working at Sitel, I have been the happiest I have been. I have been happy going to work and serving people.

Cons

Just the time is a bit much but with good things - it does come with sacrifices

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Foundever Response
3y
Thank you so much for the positive feedback! Jasmin at Foundever
2.0
Aug 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Easy to apply, got hired right away **Work At Home*** Paid "Training" Benefits Good Initial Schedule Provides Headset Operating System Keyboard and Microphone.

Cons

Tedious On Boarding Process (running around trying to get papers notarized that no one will notarize.) Training was horrible, you listen to someone talk via online meeting and fill in blanks on your emailed workbook, spent 120.00 USD for ink to print everything. Unorganized training with constant disruptions. Asked to handle to much for low pay. After training you are literally thrown in taking calls even if you or the entire class doesn't get it. At the end you can't even transfer directly to a supervisor they have to call the customer back. Anything other than your system blowing up is unpaid you get two breaks and a very short lunch. Outsourced from bigger companies so you get paid less than others that work for your same company but for less. PowerPoints should be available for agents at anytime except when updated for their reference. Schedule subject to change at annytime.

Viewing 136 - 138 of 19,180 Reviews

Glassdoor has 24,613 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.