Foundever reviews

3.9

77% would recommend to a friend

(19,180 total reviews)
avatar

Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Jul 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Free training and licensing to be a Personal lines Insurance Agent. Access to multiple lines of support ranging from you direct mgr (Coach), Help lines and two different chat options. Good training programs for advancement within the company.

Cons

Compensation is fair to start, but as you go and gain more responsibility you pay does not increase with the lines of business that you are expected to handle. After 3 years of working with the company ppl with 6 months in the company working only Auto , Renters and VPP were make the same as I was with HO added to it, Then I was added to Third party Help Line again with no additional pay top go with the added responsibility. I did look to become a (Coach) to have agents working under me with me there to help them to become better agents. Again this position was offered with a salaried position which would have lead to a lower overall pay when considering the workload and time necessary to do the job properly. Due to the pay not being to my liking for the position, I turned down that position and went back to the phones. After 5 years in the company I have only received 2 annual pay increases one of which was swallowed up by a company wide pay adjustment which essentially devalued the time I had put in.

1.0
Jun 13, 2018
Recommend
CEO approval
Business Outlook

Pros

No Pros about this company will all the information that you have to learn the pay should be at least 14.00 an hour.

Cons

This company slaves you for 10.50 an hour. I had to take a drug test and background and I started training and after a week and a day they emailed me and told me I was fired because something was on my background. Sitel does not hire Felons and they don't tell you that up front. Waste of time and energy!

1.0
Jul 5, 2023

Response to my reviews response

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home meeting people from all over the country

Cons

So many. You say that you have surveys for employees to express complaints and concerns, they are not confidential. It's not the trainers fault that the method of training they are given is not efficient. Nor would you want to cause anyone to lose their job. People are not machines. Taking call after call after call is insane. You can't expect that as well as good service. Just because you want to pay as little of our salary as possible. Then you throw out time card fraud if too much time is not spent in the ready position. WORD TO THE WISE:HR is not your friend. They are there to minimize liability to executives and the company, not to help you with any issues. Don't be fooled into thinking ANYTHING is confidential, because it's not.

avatar
Foundever Response
2y
Thanks for your candid review. Working from home and meeting people all over the country (and even the world) are great benefits. Call center work can be particularly demanding, especially during peak seasons. We offer extensive training on how to work with those challenges, and education benefits which creates an atmosphere for room to grow. We conduct an annual survey to make sure that the associates voices are heard and to match or exceed the benefits that are important to Foundever employees. Although the lack of confidentially can be challenging, it is important to know the items to improve on specifically for certain roles. In my personal experience HR has been very helpful, and I would encourage you to chat or call for any issues. The email is na.hr@foundever.com or call (866)430-0052. Jasmin at Foundever
Viewing 127 - 129 of 19,180 Reviews

Glassdoor has 24,613 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.