I applied for the Email Administrator role in the back office, not a call centre role. In my interview, the interviewer said that all employees had to undergo the phone training in case we needed to occasionally to go on the phones in really busy periods, but as soon as I completed the four weeks training I'd go into the back office team. However, in the second week of training, when I asked if I would get any email-specific training, the trainer told me that that new recruits never went straight into the back office team and I would need to work on the phones for at least three months before I would be considered for a transfer to the back office team. This wasn't the job I applied or interviewed for.
Furthermore, the trainer was actually lying. We bumped into another training group in the break area, who were training to go directly into the back office team as email administrators. So not only did they put me in a different role to the one I interviewed for (and didn't tell me until I asked) they also lied about that role being unavailable.
On top of that, they also lied about part-time training. I applied for a part-time role, and asked if I could do the training part-time too. I was told that the training was four weeks, full-time, with no exceptions. To make this happen, I had to take holiday from my other job. In the first week of training at Sitel, one of the trainers mentioned that he was working a long day, because he was doing the normal training 9am-5:30pm, and then training a part-time group in the evenings, 4-9pm. So there IS part-time training, but the Sitel recruitment team lied again.
The break system is appalling as others have mentioned. You have to be ready to take calls at the start of your shift, but the computers take at least 10 minutes to start up. This means that you need to work for free for at least 10 minutes each day, otherwise you can't take calls on time and your pay is docked. This is wage theft and it is illegal.
