Foundever reviews

Poor pay rate for the amount of rubbish you get from customers. Management unwilling to take ownership of escalated calls. False advertisement of initial role applied for. Very poor clocking in system, something needs to be changed about this. Very contradictory on the fact they’re not bothered by stats, but in reality they are. Work-life balance is neglected.

•No support from management at all •Harassment from the “real time analyst” who’s job it is to make sure you are never off the phone. If you are not taking calls 24/7 you are questions beyond belief and sent aggressive emails •Timed toilet breaks (7 minutes a week), if you spend longer you need a doctors note to prove you need the toilet •Cannot take your holiday entitlement as they will not allow it •Manger won’t take calls when a customer asks to speak to them, they hide or point blank refuse and encourage you lie to the customers •Hated by John Lewis staff (you are taking calls from John Lewis customers), JL staff never want to help •Only favourites get promoted to “floor walk” and tell people who have been there longer than them what to do •Extremely high turnover of staff as everyone is not happy, moral is rock bottom •Wave goodbye to your Christmas holidays •Make you work the late shift and get you back in first thing in the morning •Diffcult to find parking •11 backward computer systems that make everything so painfully difficult, this means you spend ages on the phone which means Real Time analysts get annoyed at you! • Vile customers who expect the earth and can speak to you however they want •Left everyday with a headache •Other staff members often fail to resolve a customers problem because they are fed up and demotivated, this means the customer phones up again angry.