Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has been stable over the past 12 months.

How satisfied are employees working at Foundever?

78% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4422) , Customer Service Representative (CSR) (1502) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (259) , Learning Specialist (202) , Operations Manager (197) , Technical Support (179) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1039 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 657 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 476 reviews)); "Benefits are good and fair" ((in 467 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 357 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1181 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 796 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 235 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 143 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 133 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Sevilla , Madrid , Barcelona , Málaga , Huelva , Alicante , Ondara

Foundever reviews

3.9

78% would recommend to a friend

(19,209 total reviews)

Laurent Uberti

84% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.7

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Nov 30, 2022

Pay/Bonuses Not Correct / No Assistance Provided to Correct

Agent

Recommend

CEO approval

Business Outlook

Pros

No pros out way the cons listed below.

Cons

I have had difficulty receiving my correct pay and bonuses since moving to the SimpliSafe Program which is currently one of the programs contracted for support thru Sitel Group . I have sent several internal and external communications, requested assistance from the SimpliSafe Program Account Manager, requested assistance from my Team Leader, and requested assistance from People Services (HR). My requests have been ignored repeatedly. I have been requesting assistance to resolve my pay issues for several months. I have had to file a claim with the Industrial Commission of Arizona, a complaint with the Better Business Bureau, the Federal Department of Labor, and a complaint with the Sitel Group Ethics Hotline. I am still waiting for resolution from my claims. However, I am certain that my pay and bonuses issues would not have ever have been addressed by SimpliSafe or Sitel Group without having filed claims and complaints with the organizations above.

3.0

Nov 29, 2022

Ok job, but they could do so much better

Chat support

Recommend

CEO approval

Business Outlook

Pros

Pay is ok, work is easy enough for the most part when its something you're trained for.

Cons

Tech chat support is the dumping ground for every other department and management is cool with it. Massive program regarding billion dollar sports streaming service was given to the technical chat with 0 training or tool access and this has not changed in 2 years Draconian adherence to government mandated sick time availability. 3 days in this line of work is what you get. Write ups for not seeing a schedule change that happened through the middle of the night and no notification sent out Focus on profits is to high and focus on improving experience for customer and agent are not in their field of view

1.0

Nov 25, 2022

unorganized and unprofessional Management

Card holder service agent, senior representative

Recommend

CEO approval

Business Outlook

Pros

Good side income Work from Home If you are not looking for a fulltime job but have no part-time opportunities this would fulfill that goal. As you are given a 40hr/wk schedule but would end up with 18/hr due to Mandatory time off given everyday

Cons

No Work-life balance No growth No ethics Full time hours is not certain unorganized management unprofessional management HR is absent

Foundever Response

3y

We appreciate your candor on your review and sharing your experience with our organization. While there have been shifts in the workloads towards the end of the year, we certainly hire for the projected work. Sitel focuses on client support and is proud of our track record of employee growth, in fact over 93% of our management has been promoted from within the organization. Our leadership team has been conducting townhalls with team members in your area and providing 2 weeks’ notification on additional opportunities and training within the organization. Thank you for your honest review, Kim from Sitel Group

Viewing 364 - 366 of 19,209 Reviews

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Foundever

Foundever reviews

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Ratings by demographic groups

Reviews by job title

Pay/Bonuses Not Correct / No Assistance Provided to Correct

Ok job, but they could do so much better

unorganized and unprofessional Management

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