Foundever reviews

3.9

78% would recommend to a friend

(19,209 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
1.0
May 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Location was convenient. Nothing else was even close to satisfactory. Depending on the campaign, you might get free t-shirts if you are a coach favorite.

Cons

ABQ Site feels like a Juvenile Hall work release program because HR does not do consistent background checks (an entire seasonal staff - 450 agents - for one campaign was hired without background checks done: criminal or otherwise). Break-ins and damage to vehicles is recurring. You are nothing to your agents or your upper management because *everyone* from Site Director to HR and down is disposable, at any time, for any reason. Inconsistency in all things,rampant favoritism, leadership appointed by nepotism and time with the company, rather than skill or merit. Apathy and ignorance at all levels. Highly unethical branch, at all levels, and on all campaigns. Supervisors with arrest records - including drug & assault charges. Just not a healthy or safe place to be, whatsoever.

1.0
Mar 19, 2015
Recommend
CEO approval
Business Outlook

Pros

A monkey in business casual could be hired

Cons

Four weeks of classroom training that in no way prepares you for the production floor. Mandatory overtime because of the high turnover rate. More emphasis on call handling time and after call times than helping the customer. Focus on client billed minutes (Sitel getting paid) I have worked at call centers for the last 20 years and this place is by far the worst. Get hired for the paid training and keep looking for a real job while you are there!

Viewing 307 - 309 of 19,209 Reviews

Glassdoor has 24,647 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.